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                                 Frequently Asked Questions

Which methods of payment do we accept?

The switchplate studio accepts Visa, Mastercard, American Express, Discover, Diners Club and Payal through our secure server at our website only.

Can I pay with a Check or Money Order?

Yes, you can use a check or money order, just email us the order and we will provide you with instructions to pay with check or money order.

Can you Make My Plate in Anyway I Want it?

Yes, we can make your plate to your specifications. For example, if you have an outlet that is positioned horizontally on your wall, we can fix the image that way for you . Just input your instructions in our special instructions box in the checkout screen.

Example:

Do you accept returns?

If any stock item fails to meet your expectations, we will replace it or refund the original purchase price, less the shipping charges - no questions asked - for 30 days. Simply return the item in its original condition in the original packaging for a full refund. We stand behind our 100% satisfaction guarantee.

Do you offer Exchanges?

Yes we gladly honor all exchanges.

How long will it take for my switchplates to arrive?

You can expect your items to arrive in five to seven business days or sooner.

How do I contact a Live person for customer service?

You can phone us between the hours of 10AM and 7PM EST at 718-477-1463

What are your shipping methods?

We ship through The United States Postal Service. All items are packed with great care and all packages are assigned a delivery confirmation number which will be emailed to you upon shipping, this way, you can track the progress of your package from point A to point B.

What are your shipping rates?

Our shipping rates are as follows:

                                                                       Shipping Rate Table

1 Unit -       $3.25          l     2-4 Units - $3.75           l   5-9 Units - $6.75          l     10-19 Units - $8.75

20-29 Units - $10.75    l    30-39 Units - $15.75   l   40-49 Units - $17.75    l     50-59 Units - $23.75

60-69 Units - $28.75    l    70-79 Units - $32.75   l    80-89 Units - $37.75    l    90-99 Units - $39.75

100 Units - $45.75        l    101 Units and Up - $50.00